Do you ship internationally?
INTERNATIONAL SHIPPING - OUTERclé is a California-based company that only ships to the United States. We do not currently fulfill international sample or full tile orders, including Canadian orders. Should you have any questions about this policy, please email us at contact@outercle.com.
- IF YOU SHIP OUTERclé ACROSS US BORDERS - It is entirely the purchaser's liability and duty to be aware that our claims and support do not carry over to geographical locations where OUTERclé does not manage shipments (i.e. any location beyond US borders.) We STRONGLY RECOMMEND the purchase and purchasing agent’s client understand entirely all of the risks to be considered should you choose to opt for shipping outside of the United States, against OUTERclé’s recommendations.
- INTERNATIONAL CLIENTS (INCLUDING CANADA) - International clients may, at their own risk, have full tile orders delivered to a freight forwarder of their choice located within the U.S. as a means to get their international order delivered. We do NOT recommend moving forward with any order in this manner, and OUTERclé does NOT make any guarantee that your shipment will arrive safely, as we do not manage shipments delivered outside of the United States.
- NOTE - OUTERclé ships full tile orders via palletized freight and sample orders via FedEx to your requested delivery site within the United States. We do NOT take any additional measures beyond our current standards for palletized freight to ensure additional care is met for orders leaving the United States.
- It is solely the purchaser's responsibility to make sure the freight forwarder acknowledges the arrival of the shipment and arranges for the shipment from their nominated forwarder warehouse toward the final destination.
- NOTE - OUTERclé ships full tile orders via palletized freight and sample orders via FedEx to your requested delivery site within the United States. We do NOT take any additional measures beyond our current standards for palletized freight to ensure additional care is met for orders leaving the United States.
- IMPORTANT - If you do opt to use a freight forwarder, please note once your freight forwarder takes possession of your order OUTERclé shipment, our freight shipping partners NO LONGER ARE RESPONSIBLE for the condition of the material upon its arrival at the final destination. All damage, shortages, or shipment issues MUST be noted at the time of delivery by our freight shipping partner before the material ships from the U.S. to its final destination.
- YOUR NOMINATED FREIGHT FORWARD IS REQUIRED TO INSPECT YOUR SHIPMENT - A nominated freight forwarder is expected to note, inspect, and report any issue with orders – this can include but is not limited to damages, shortages, or even incorrect tile being shipped. This must be done PRIOR to leaving US borders. Even in the event of incorrect tile being shipped to the freight forwarder, OUTERclé will not assume the costs of shipping back incorrect material or any replacements unless noted prior to leaving the delivery location within US borders BEFORE transit to its final destination.
- COMMERCIAL INVOICES - Should you require a CI (commercial invoice), it is solely your responsibility as the purchaser to request this information and deliver it to the appropriate parties. OUTERclé does not manage or offer support on international shipments other than supplying a commercial invoice (only upon request.)
- FINAL NOTE - Should you opt to assume the responsibility of the order shipping beyond the United States, you, as the purchaser, are agreeing to all liability that may go along with shipping in this manner, as OUTERclé does not manage shipments from the United States to your final destination outside of the United States.