The costs of shipping heavy tile orders.
THE COST OF SHIPPING HEAVY PRODUCT - We completely understand that the shipping costs on a smaller order can be a large portion of the total cost, and this is especially true for "add-on" orders which is why we strongly suggest at LEAST 15% overage for a given project.
NOTE - The tiles are heavy, weighing up to 50lbs per box or more, and crated products or sculptures can weigh several hundred pounds therefore, additional equipment may be needed to move the shipment inside safely - please consult with your contractor.
WE PALLETIZE ALL ORDERS - This process is labor-intensive and costly, even if your order size is smaller. OUTERclé has learned the hard way that other shipping options have too high a likelihood of a large portion of your tile arriving cracked or broken, and due to this risk, we decided that for the client experience, we will only ship retail orders via this method.
For more information on our shipping and delivery policies, please see the following link to our resources section - here.